We value and regard customer feedback as a positive aid to continuous improvement and achieving service quality.
If you are not satisfied with the service you have received, are concerned about the service you are receiving, or have suggestions for how we can improve our services, we recommend the following steps:
We endeavour to resolve all concerns within 48 hours, and your privacy will be respected at all times. If you do not achieve a satisfactory outcome, you have the right to take your concern to an external agency.
If your un-resolved concern relates to the Community Development Program (CDP); Disability Employment Services (DES) or ParentsNext you may contact:
National Customer Service Line
What the National Customer Service Line will do?
If you contact the National Customer Service Line, a Customer Service Officer will be able to provide you with further information and where appropriate, may contact Complete Personnel to seek our input. Your concern will be considered promptly and fairly.