Complete Personnel Group Privacy Policy

Protecting your privacy and the confidentiality of your personal information is central to the way we do business. As an employment agency the members of the Complete Personnel Group have a proven history of handling personal information confidentially.

The members of the Complete Personnel Group are Complete Personnel SA Pty Ltd and Complete Personnel Australia Pty Ltd trading as Complete Personnel, Staff easy Pty Ltd Trading as Staff easy, Complete Personnel Recruitment and Complete Apprenticeship and Traineeship Services, and Access Training SA Pty Ltd.

This policy outlines how we handle your personal information including the use and disclosure of your personal information, as well as your right to access your personal information. This policy only applies to our databases and files and does not cover any State, Territory or Commonwealth Government database or file. You are advised to contact the relevant government agency for a copy of their privacy policy.

How we collect your personal information

Where practical we collect most personal information directly from you. For example, if you are a job seeker we may collect personal information when you fill in an application form at one of our offices to register for employment. We may collect personal information about you when you deal with us by telephone, letter, fax, e-mail, or visit our web site.

Generally, the type of personal information we collect about you is the information requested in our Registration Form and your resume. For example, your name and mailing address, telephone number, e-mail address, Centrelink ID number, date of birth, employment, education and qualification history, the type of work you are seeking, if you identify yourself as Indigenous, a person with a disability or a Sole Parent. In some circumstances we may also collect sensitive information such as your health details (including any disabilities), your racial and ethnic origin, barriers to employment, or any criminal record that you may have. Where we collected this information we will gain your consent.

We collect your personal information in order to provide you employment and related services, including:

  • Preparing or placing job seekers into employment;
  • Providing Job Network services to job seekers and employers.

There may be occasions when we need to source personal information about you from a third party. For example, we may collect personal information from a referee that you have nominated in your resume or previous employers identified in your Registration for Employment form.
As a contracted service provider to the Commonwealth Government of Australia to provide employment and associated services, we may also collect personal information from Commonwealth Government departments and agencies such as:

  • The Department of Employment and Workplace Relations, and
  • Centrelink

At, or as soon as practicable after, Complete Personnel collects your personal information we will take reasonable steps to ensure that you are made aware of:

  • Complete Personnel's identity and how you can contact us;
  • your rights with regard to accessing your personal information;
  • the purpose for which your personal information was collected;
  • to whom we usually disclose your personal information;
  • any law that requires us to collect particular personal information; and
  • the main consequences, if any, for you if you do not provide all or part
    • of the information we require.

If you do not provide us with the information we seek we may be limited in our ability to provide you with our services.

How we use and disclose your personal information

We may use and disclose your personal information for the purposes it was collected, or for a related or ancillary purpose such as providing you with one of our employment and related services.
We may disclose your personal information to:

  • potential employers;
  • organisations that conduct competency or psychometric tests;
  • referees;
  • suppliers of services to us;
  • our related entities;
  • We may disclose your personal information where we are under a legal duty to do so, including circumstances where we are under a lawful duty of care to disclose information.
  • If you are a customer in a Job Network capacity, we are required to share your personal information with DEWRSB and Centrelink for monitoring and wage verification purposes.

We may engage third party contracts for some of our employment and associated services; for example, we may provide your details to our contract Psychologist to provide services to you might have requested. In these situations, we take reasonable steps to prohibit the third party contractors from using personal information about you except for the specific purpose for which we supply it.
The Complete Personnel Group does not disclose your personal information to third parties for the purposes of allowing them to direct market their products and services.

If you do not consent to the collection and certain uses of personal information, we will not be able to provide you with a particular service.

We keep your personal information up-to-date

If we have accurate personal information about you, it enables us to provide you with the best possible service. We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it. If personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will correct it.

Identifiers

Complete Personnel Group will not adopt as its own identifier an identifier that has been assigned by a government agency.
Where practicable the Complete Personnel Group will not use or disclose an identifier assigned to an individual by a government agency.

We store your personal information securely

We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure.

Only authorised users can access your personal information, and access is only for approved purposes. Your personal information may be stored in hardcopy documents, as electronic data, or in Complete Personnel software or systems, or in DEWR IES (EA 3000) Database.

We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems. In addition, all employees and contractors sign confidentiality agreements as a condition of working for the Complete Personnel Group. We also take reasonable steps to destroy or permanently de-identify personal information if it is no longer required for any purpose.

Web site security and privacy

The Complete Personnel Group understands and appreciates that you, as a Complete Personnel Web Site visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. The Complete Personnel Group is committed to protecting your privacy. This Complete Personnel Web Site Privacy Statement explains how your personal information will be treated as you access and interact with the Complete Personnel Group Web Site. By using this site, you consent to the data practices described in this statement.

Collecting your Personal Information

You can travel through most of our site without giving us any personal information about yourself.
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are asked to complete a form in order for us to send you some information, or record your details to match you against suitable vacancies.

We will only record your e-mail address if you send us a message. This information will only be used for the purpose for which you have provided it and will not be added to a mailing list. We will not use your e-mail address for any other purpose, and will not disclose it, without your consent.
Information collected on the Complete Personnel Group site may be shared within the Complete Personnel Group, including its controlled subsidiaries and affiliates.

We will disclose your personal information, without notice, only if required to do so by law or in the good faith believe that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on members of the Complete Personnel Group or the site; (b) protect and defend the rights or property of the members of the Complete Personnel Group, and, (c) act in urgent circumstances to protect the personal safety of clients or staff of the members of the Complete Personnel Group, its Web sites, or the public.

Use of Cookies

We do not use cookies on this site.

Statistical Data

From time to time we may gain aggregated site-visitation statistics including the following information: your server address, your top level domain name (for example .com, .gov, .au, .uk etc), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used. This information is not specific to an individual and is used for system administration purposes, as well as statistical analysis. While this anonymous information does not tell us anything about you specifically, it tells us about how you use our site.

Links To Other Web Sites

We are not responsible for the data collection practices or the privacy policies or the content of web sites other than this web site, including any web sites that are accessible using a link from this web site. We urge you to read the privacy and security policies of any external sites before providing any personal information to those sites.

You can access your information

You can gain access to the personal information we hold about you, and you may be able to correct that information if you determine that it is incorrect. To request for access to the personal information we hold about you to be sent to you, you will be required to complete a Personal Information Access Request form. This form can be obtained from your consultant or from any other staff member. Your request will be forwarded to our Privacy Co-coordinator who will action your request.

The Complete Personnel Group may recover from you its reasonable cost of supplying you with this information. Your request to provide information will be dealt with in a reasonable time.
There may be some cases where we are unable to provide you access to your personal information; however individual member of the Complete Personnel Group will explain the reasons why this access was denied.

Resolving your concerns or inquiries

If you believe that the privacy of your personal information has been compromised, you are entitled to complain. We will respond to your complaint as soon as possible but within 2 working days, to let you know who is responsible for managing your complaint. We will try to resolve the complaint within 10 working days. If you have a complaint or inquiries please contact

Mr. Craig Lehmann
Privacy Co-ordinator
Complete Personnel Group
PO Box 547, Prospect East SA 5082
craig@complete-personnel.com.au
Phone: 08 8269 7400 This Privacy Policy was last amended on 18 December 2006.