Complaint Resolution Process

If you should have any complaints about the service provided by any member of the Complete Personnel Group, you should take the following steps:

  1. Contact your consultant or the person you initially dealt with and discuss your complaint with him/her.

  2. If your complaint is not satisfactorily resolved, please put it in writing to our designated Complaints Officer. This will ensure that the issues are fully documented and understood by all parties.
    Your complaint should be addressed to:

    3. Mr. Craig Lehmann
    CEO
    Complete Personnel SA Pty Ltd
    PO Box 547
    PROSPECT EAST SA 5082

    We will endeavour to resolve your complaint within 48 hours of receipt.

  3. If you still do not get a satisfactory outcome, you have the right to take your complaint to an external body.

  4. If you are a Job Network client, the Commonwealth Government department responsible for monitoring Job Network is the Department of Employment and Workplace Relations (DEWR). You can phone them on 1800 805 260 to discuss your complaint, or alternatively write to them at:
    DEWR
    GPO Box 9880
    Canberra ACT 2601